Q: How do I pick the correct color for my headpiece or veil?
A: I try to be as accurate as possible in my descriptions and photos. Colors can vary from screen to screen. If you are unsure of what color to order as whites are very similar, you can email email@example.com. If you are interested in a different color than those listed for a particular item, email me for options.
Q: When will my order ship?
A: My products are handmade and so production time varies depending on the amount of orders waiting to be produced. My general turnaround time is 2-3 weeks, but it may ship sooner. If you need your item sooner, please email me at firstname.lastname@example.org before ordering to be sure I can fulfill your needs.
Q: When should I order my items?
A: I recommend not waiting until the last minute to order your headpiece or veil if possible. My items are made to order with care and attention to detail. As a general rule I recommend purchasing your item 2-4 months in advance from the date you need it as shipping times are variable. As soon as you have picked out your dress, you should order accessories.
Q: What are your shipping rates and methods?
A: I will ship your order using USPS First Class with online tracking, but no insurance. If you would like to purchase insurance, please contact me before checking out so I can adjust the shipping rate for you. If you would prefer a different shipping company, please email me so I may arrange it for you: email@example.com.
Q: What if my package is lost?
After an item leaves my hands, it is at the mercy of the mailing service. Please ensure that you list a secure shipping address. The Yellow Peony LLC cannot be responsible for lost or damaged packages. If you are concerned about this, please request to add insurance to your shipping rate before ordering and I will be happy to ship it with insurance.
Q: I'm an international customer. How far in advance should I purchase my item?
Based on our experience, please purchase your item an additional month in advance from those recommended above. Once the product has left my hands, shipping may take from 2 weeks to 1 month. Don't wait until the last minute! All packages no matter what shipping method will be subject to customs. All duties and taxes will be the responsibility of the buyer and not The Yellow Peony LLC. We cannot mark our purchased shipments as "gifts" on customs documents.
Q: How can I track my package?
After the turnaround time has passed, you will receive an email confirmation from me notifying you that we have completed and shipped your order. A second email will also be sent at this time with your tracking number. This will be sent to the email address you entered when entering payment information. You may use this tracking number at usps.com unless a different service has been arranged.
Q: Do you offer refunds or exchanges?
Please choose your item(s) carefully and email us with any questions prior to purchasing a piece. As your item is made to order, I cannot offer refunds or returns and do not offer exchanges. If you receive the incorrect product or if your product arrives damaged (not due to shipping), please email me within 7 days of receipt to discuss: firstname.lastname@example.org.
Q: How secure is this store?
This store uses Stripe for payments, and Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Q: I am a retailer. I would like to carry your pieces. Do you offer wholesale?
Yes! I would love to work with you. Please email me for additional information with "WHOLESALE" in the subject line to email@example.com.